NarraFlect sells downloadable digital products. Because files cannot be returned in the same way as physical goods, refund eligibility depends on whether access or download has begun and on the reason for the request.
1. Change-of-mind requests
Except where required by applicable law, change-of-mind refunds are not available once any product file has been downloaded or accessed. If you purchased by mistake and have not accessed the download, contact us promptly and we will review the request.
2. Problems we will help resolve
Please contact us within 14 days of purchase if:
- You were charged more than once for the same order.
- The download link does not work and cannot be restored.
- The ZIP file is corrupted or materially incomplete.
- The delivered product is materially different from the product description at the time of purchase.
We may first provide a replacement download, corrected file, or other reasonable solution. If the issue cannot be resolved, a full or partial refund may be issued as appropriate.
3. How to request help
Email hello@narraflect.com with your order number, purchase email address, and a short description of the issue. Screenshots or error messages can help us resolve technical problems faster.
4. Processing through Polar
Payments and approved refunds are processed through Polar, NarraFlect’s merchant of record. The time for a refund to appear depends on the payment method and financial institution. Polar may also issue a refund within 60 days of purchase when it considers that necessary to prevent a chargeback or address payment risk.
5. Effect of a refund
When a purchase is refunded, the associated license ends. You must stop using and delete the reusable toolkit source files and may not use them in future work. Any rights that cannot legally be limited remain unaffected.
Write to hello@narraflect.com. We will review the order and explain the available solution.